Return and Refund Policy

Last updated: January 01, 2023

We are always happy to see our products helping you to accomplish your goals. However if you think you need to get a refund, please, read the section below.

The following terms are applicable for any products or services that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Application refers to all the software programs provided by the
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to our company located at, 10th Floor Tower 1, Seawoods Grand Central Sector 40, Seawoods Railway Station, Nerul Node, Navi Mumbai Darave Thane Thane Maharashtra 400060.
  • Goods refer to the items or subscriptions offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us
  • Service refers to our Application or the Website or both.
  • Website refers to all web based services developed and reproduced by our company.
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Refunds and Cancellation

Since we provide non-tangible, irrevocable goods, we do not issue refunds for digital products once the order is confirmed and product is sent. Please note that we offer digital products, and services, so there is no way to close access to the files that you’ve already received.

The Consumer Rights Act gives you rights to claim against the seller if your digital download is faulty. As a seller, we can issue a refund if there is a technical problem and we can't help you to resolve the matter or if there was a misrepresentation in the product description. In those cases the refund period is 48 hours from the moment of the purchase.

We consider a technical problem to be one of the following:

  • Non-delivery of the product: due to some mailing issues of your email provider or your own mail server, you might not receive a delivery email from us. In this case, we recommend contacting us for assistance.
  • Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be reported directly to our technical support.
  • Product not-as-described: such issues must be reported to our technical support within 14 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the product description page. Complaints which are based merely on the customer's false expectations or wishes are not honoured.

In a description available on the preview page of each product we specify the third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) that is compatible with our products. Please kindly note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software that is not specified in our products' descriptions.

However, as a customer you are responsible for understanding this upon purchasing any item at our site. There is no obligation to provide a refund or credit in the following situations:

  • You change your mind about an item;
  • You bought an item by mistake;
  • You do not have sufficient expertise to use an item;

Said Refund Policy is provided through our website in open access. Please note that when purchasing a product through our website you are, as a customer, considered to be aware of our Refund Policy statements.

Contact Us

If you have any questions about our Returns and Refunds Policy, You can contact us at contact@koderbyte.com